FAQS


The system is designed to cover a large commercial swimming pool and the surrounding area.

What is the range of the system?


Of course! We sell bands and hubs separately to meet the needs of every pool, camp and aquatic facility.

Can I add onto my existing system? 


Wrist-based products can trigger false alarms when swimmers submerge their arms but not their heads. SEAL SwimSafe is designed to only alarm when a swimmer’s head is submerged beyond the set time limit.

I have seen products worn on the wrist, why is SwimSafe worn on the neck? 


The hub takes approximately 3 hours to reach full charge and will last about 9 hours. We recommend 4 hours charging time before using the hub. The band takes 2.5 hours to reach full charge and will last  about 7 hours. We recommend 3 hours charging time before using the bands.

How long do the hub and band take to charge? How long will the hub and band battery last? 


No, the system is ready to use once fully charged, completely portable and can be used practically anywhere.

Is there any installation involved? 


The band clasps are securely attached for normal swimming activities. It does have a breakaway limit to prevent choking. Hard impacts, like diving off a diving board, may trigger the necklace to release requiring the swimmer to put it back on.

Will the band fall off when a child is swimming?


The swim bands are sized to fit 95% of children 12 years old and under. If your child’s neck is greater than 13.5 inches, you should add an extension strap to your order.

What size are the swim bands?


Does it work in salt water pools? 

Yes, it is also chemical resistant.


Yes, SEAL SwimSafe works in indoor and outdoor pools.

Can SEAL SwimSafe be used in an indoor or outdoor pool? 


If any component is in low battery the hub will notify the user of this several minutes before the battery level becomes critical. If a single band is low, it will chirp, blink red and a message stating “a band battery level is low” will display on the hub screen. If the hub battery is low it will chirp, blink red and the battery icon on the hub screen will show low. If a battery of either component is allowed to completely die the other component will go into full alarm as a fail safe feature.

What happens when the band or hub battery dies?


Both bands will flash red and white with audible alarms, indicating both swimmers need help. The hub will alarm.

What happens if two bands alarm at once?


Yes, with the black foam sleeves attached. It will allow the user to swim under the water.

Does it float? 


Up to 60 bands can be connected to one hub. Up to 9 hubs can work within the same aquatic facility .

How many bands can be connected to a hub? How many hubs work in the same vicinity?


The swimmer’s band will give a warning to return before the wearer gets too far from the pool. If the swimmer does not return the hub will alarm.

What happens when swimmers forget to take bands off when they leave the pool? 


There are two: beginner and standard. The beginner level will alarm after 3 seconds of submersion. The standard swim level will alarm after 20 seconds of submersion.

What are the different swim levels? 


One year limited warranty with an optional, additional, one year extended warranty.

How long is the warranty? 


The band swim level can only be changed when placed in the charging port on the hub. The wearer cannot change it.

How do I change a band’s swim level?  


The systems designed to work in a pool. The bands will alarm in an ocean, lake or river but keep in mind that in murky water it will be difficult to see the flashing of the LED. Appropriate life saving protocols for brown water must be used.

I know it works in a pool but does it work in a lake? Ocean? River? 


No. The 2.0 SEAL SwimSafe System will have software updates available over the air.

When the 2.0 SEAL SwimSafe software is upgraded, will I have to trade in the bands or hubs?


SEAL SwimSafe uses Radio Frequency Alway On (RFAO) technology to ensure a greater range, reliability and accuracy than bluetooth.

Why does SEAL SwimSafe use Radio Frequency instead of bluetooth?


Yes, it was tested on all levels and ages of swimmers involved in various aquatic activities.

Is it comfortable?


The electronics are encased in a high strength polymer designed for aquatic environments. As a safety precaution the band will release from the swimmer under high tension.

How durable is the band device?


Will the system shock me or the swimmer? 

No. The SEAL SwimSafe band uses a low-voltage battery that is completely enclosed in plastic. The hub and charger should not be submerged in water.


SEAL SwimSafe has been tested and certified by the FCC to meet all child safety standards. The radio waves and power transmission of our system is 1/1000th of the power transmitted by a mobile phone. 

Are radio wave dangerous?


SEAL SwimSafe Quick Start Guide

Follow the steps below to get your SEAL SwimSafe System up and running. You may also visit the SwimSafe Training page to access our video modules to learn more about how SEAL SwimSafe works.

Step 1: Plug hub and charging tower into wall outlet and let charge for 30 minutes.

Step 2:  Press the power button on the hub. The hub LCD should light up and show a welcome message, indicating the system is on.

Step 3: Place all bands into charging ports on hub and band holders on charging tower. Let the bands charge until battery light on band is solid green, approximately 3 hours.

Step 4: Once bands are fully charged each band must be linked to the hub for monitoring to begin. To link bands, place band in charging port on hub and press link button.  Linked bands flash white when off the hub. A band must be linked to be used by a swimmer in the pool.

What is linking anyway? Linking is the process of connecting the band to the hub so that monitoring of a swimmer can begin. By linking the band to the hub you are opening communication between the two components, if communication is lost a full alarm will happen.

Step 5: At the same time you are linking the band you will also want to set the swim level. Press the swim level button. The pink light is beginner and blue light is standard. 

Tell more about swim levels, please. Swim level should be determined by the ability of the swimmer. There are two levels, beginner and standard. Beginner/pink light will alarm if swimmer is submerged for 3 seconds, standard/blue light will alarm if swimmer is submerged for 20 seconds. We recommend setting the beginner level for anyone who will not be in water above there chest.

Step 6: Once bands are linked (flashing white light when off hub) and swim level set. Place hub 30 inches off pool deck and at the midpoint of the pool.

Step 7: Now swimmers may put on the band by clasping it together at the back of their neck (some may need help from an adult) and begin their swim. 

*We recommend charging the system after every swim, so it is ready to use when needed*

Step 8: Before using the system, practice, practice, practice.

  • Change swim levels.

  • Learn how to unlink a band in low battery.

  • Sink a band to the bottom of the pool, watch the pre-alert strobe on the band and and the the full alarm on the hub.

  • “Rescue” the band and watch the alarms clear.

REMEMBER:

  1. Critical to safe swimming practices are early and effective swim lessons, vigilant lifeguards and parents, and a safe swimming environment. Master your system and add the SEAL SwimSafe technology as another layer of defense to keep your swimmers safe.

  2. Extended breath holding puts swimmers at risk for shallow water blackout and even death. It should be forbidden. As well as, any sort of horse play to attempt to trigger alerts.


Alerts and Light? What means what.

Low Battery Band Alert

  • The band will flash red and chirp when in low battery. The hub will also chirp and state on its screen that a band is in low battery.

  • A low battery band can either be unlinked to stop chirping or placed on a charger (hub or tower). To charge band and stop low battery alert, the hub or charging tower must be plugged into wall outlet.

Low Battery Hub Alert

  • The hub will flash red and chirp to indicate it is in low battery.

  • To resolve, plug hub into wall outlet and let charge.

Pre-Alert before Full Alarm

  • The band will flash red and beep a couple of seconds before going into full alarm.

  • If swimmer hears pre-alert, and is able, they should lift face out of water.

Band Battery Lights

  • Flashing red means low battery charge

  • Flashing yellow means average battery charge

  • Flashing green means close to full battery charge

  • Solid green means full battery charge

Hub Battery Lights

  • Flashing red means low battery charge

  • Flashing blue means average battery charge

  • Flashing green means close to full battery charge

  • Solid green means full battery charge


What SEAL SwimSafe is Not.

It is not a substitute for the cornerstones of safe swimming: early effective swim lessons, vigilant and well-trained lifeguards and parents, and a safe swimming environment.

  • It is not a replacement for vigilant parental and/or lifeguard supervision.

  • It is not a rescue device. The SEAL SwimSafe is an alarm; lifeguards perform rescues.

  • It is not for babies or anyone with a medical condition where they could drown in water shallow enough for them to stand up in.

  • It is not a device that will save someone who is swimming alone.

  • It will not prevent injuries from shallow water jumping or diving.

  • It will not prevent injuries from horseplay.

  • It is not a GPS tracking or location device. SEAL SwimSafe Alarms when a swimmer is submerged beyond the time threshold. It is the duty of the guards to closely watch, identify and rescue the swimmer.

  • It is not a device that will stop drownings in all situations. SEAL SwimSafe is a last line of defense. Vigilant lifeguards and parents should strive to identify and rescue swimmers before they are exhausted and submerged. SEAL SwimSafe is another chance for the swimmer if the worst happens.

  • It is not to be used in above-ground pools or hot tubs/spas/jacuzzis.

  • It must be worn correctly to function properly.

  • It is not recommended to be used for lap swimming as band will detect that your face is in the water for too long, triggering a false alarm. If desired, it can be worn with the lights on the back of the neck for lap swimming.

  • It is not recommended to be used with a kickboard as band may get trapped under board and trigger a false alarm. If desired, it can be worn with the lights on the back of the neck for lap swimming.

  • It is not designed for use off a high dive.

  • It is not recommended to be used when one is using a noodle as a kickboard as it may trigger a false alarm. If desired, it can be worn with the lights on the back of the neck.

  • Will not function if it is not worn by the swimmer. Parents and lifeguards should monitor swimmers closely to prevent removal of the bands until the swim day is over.


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